Creation of a new modern communication system with customers and backup channels of communication. Also integration of control, negotiation and customer database.
Switch to the IP telephony system using GSM gateways, transfer to modern communication channels (SIP).
The telephone network has been updated in accordance with modern standards. Integrated IP PBX Grandstream into an analog phone network built on the Panasonic Hybrid Mini PBX.
We plan to provide existing incoming lines in the SIP stream, use the waiting queue and the voice menu to further process incoming calls.