Introduction of IP-telephony in EKSIMBANK branch, Zhytomyr

A telephone network was built for UKREXIMBANK.

Task: Implementing IP telephony to communicate with the main bank and other branches, integrating existing Ukrtelecom city numbers into IP PBXs.

At the entrance: 4 city telephone network numbers assigned to different departments of the branch.


– implementation of a new internal numbering plan;

– distribution of urban incoming calls by department;

– connection with the head office’s PBX via a VoIP gateway;

– configured to route outgoing calls to branches in other cities and the head bank;

– the ability to use IVR, waiting queues;

– monitoring the quality of customer service over the phone;

– analysis of the phone call log.