Telephone line optimization and processing of incoming phone calls.
At the entrance: 6 numbers of mobile operators and 1 IP-telephony number distributed to various customer services.
For access of regular customers to the old pool of numbers, a GSM gateway was used with subsequent processing on IP PBX.
2 multi-channel numbers were additionally commissioned.
The telephone network for «Sobi Club» was updated.
The customer received a local telephone network with the following characteristics:
- Serving up to 5 simultaneous incoming calls from customers;
- Queue waiting for incoming calls;
- IVR with the possibility of redirection to the necessary service;
- Ability to control the quality of customer service by telephone;
- Using DECT phones and the existing WiFi network to increase coverage on the territory of the telephone complex;
- The ability to use mobile applications IP-telephony for incoming and outgoing calls;
- Integration into the telephone network of Internet services Viber, WhatsApp.